Refund and Exchange Policy
Thanks for shopping at DREAMM.
If you are not entirely satisfied with your purchase, we are here to help.
Kindly note that returns or exchanges are not allowed in the circumstances below:
- Change of mind
- Faulty or tarnished items due to improper care. Kindly refer here on how to care for your jewellery.
- Earrings due to hygiene purposes
- Personalized items. For personalized bracelet(s), kindly confirm your wrist size (Refer here). We do not accept any returns or exchange due to inaccurate measurement provided.
- Free gifts
However, we accept return under reasonable circumstances, such as wrong items delivered or damage during shipment. Kindly email us at [email protected] or DM us on Facebook page within 5 calendar days of receiving the product(s).
To be eligible for a return/ exchange,
- Item(s) must be unused and in the same condition when you received it.
- Item(s) must be in the original packaging
- Presenting the receipt or proof of purchase is mandatory.
- Kindly send us your order number and photos of the product(s) received as evidence.
- Once approved, you are required to ship back the item to our address within 5 working days. Kindly share us the tracking number as a proof of return.
Refunds and Exchange
Once we receive the item returned, inspection is carried out. You will be informed regarding the status of your refund or exchange as soon as we can.
If your return is approved, we will initiate a refund to your credit card or the initial method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you request an exchange, the item(s) will be shipped within 3 working days upon receiving the returned item(s). If the item is sold out, you will be refunded.
Shipping fees will be borne by DREAMM, if you receive wrong or defective item(s).
If you have any questions on how to return your item to us, do contact us at [email protected] or DM us on Facebook.